Refund policy

Avenvale returns and refunds

We want you to feel confident trying Avenvale. If you are dissatisfied with an order placed directly at https://getavenvale.com, you may request a refund within 90 days of delivery. Tell us what did not work for you so we can review your request. You do not need to mail the product back unless we specifically ask you to.

Eligibility

  • Submit your request within 90 days of the original delivery date.
  • The order must have been placed directly through https://getavenvale.com. Purchases from other sellers are handled by those sellers.
  • Provide your order number and a clear reason for the request. We may ask for details needed to verify an order or a product issue.

We review requests individually. We may decline requests that are fraudulent, misleading, outside the 90-day window, or inconsistent with ordinary product use, subject to applicable law.

No return shipment required

For an approved refund, you normally keep the product. Please do not send anything to an address shown on a package or elsewhere unless we give you return instructions.

Damaged, defective, incorrect, or missing items

If your order arrives damaged or defective, contains the wrong item, or is incomplete, contact us promptly. Include your order number and, if relevant, photos of the item and packaging. After checking the issue, we will arrange an appropriate replacement or refund. If we cannot fulfill an order, we will refund the unfulfilled amount to the original payment method.

Cancellation and delivery issues

We can attempt to cancel an order before it enters processing. Once processing begins, cancellation may no longer be possible. If tracking says an order was delivered but you cannot find it, allow 24 hours for an early carrier scan, check the delivery location, and then contact us. We will investigate with the carrier. A verified carrier error may qualify for a replacement or refund; a confirmed delivery or an incorrect address supplied at checkout may limit the available remedy, as permitted by law.

Subscriptions

You may change or cancel a subscription before the next renewal under our Cancellation Policy. Subscription orders delivered within the 90-day period may be submitted for review under this policy. A subscription charge after that period is not eligible under the 90-day guarantee solely because it renewed; statutory rights still apply.

How to request a refund

Use our contact form and include your name, order number, and reason for the request. We aim to respond within 1–2 business days. Approved refunds are sent to the original payment method. Processing normally takes 5–10 business days, and your bank or card provider may take additional time to post the funds.

This policy does not limit rights that cannot be excluded under applicable consumer law. The policy in effect when you placed your order applies to that order.