Shipping policy

Shipping policy

Where we ship

Avenvale currently ships to addresses in the United States only. Shipping is free on orders placed through https://getavenvale.com.

Order processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed Monday through Friday may begin processing that day or the next business day. Weekend and U.S. federal holiday orders begin processing on the next business day. During promotions, launches, or major holidays, processing may take up to 4 business days; we will provide updates if this happens.

Delivery estimates

Standard U.S. delivery is estimated at 8–12 business days after shipment. Processing time is additional. Business days exclude weekends and U.S. federal holidays. Delivery dates are estimates, not guarantees; carrier disruptions, severe weather, and incorrect address details can cause delays.

Tracking

We will send a shipment confirmation with a tracking link when your order is on its way. Tracking may take 24–48 hours to become active. If there is no update after 48 hours, check your spam folder for the confirmation and then contact us with your order number.

Address changes, loss, and damage

Check your shipping address carefully at checkout. If you notice an error, contact us immediately; we will try to correct it before processing, but cannot guarantee a change once the order is in motion. If an order appears lost in transit or arrives damaged, contact us with your order number and any photos of the damage. We will investigate and offer an appropriate resolution under our Refund Policy.